How We Do It
As the leading off-price retailer of apparel and home fashions in the U.S. and worldwide, TJX delivers great value on ever-changing selections of high quality, fashionable, brand name and designer merchandise at prices generally 20%-60% below full-price retailers’ (including department, specialty, and major online retailers) regular prices, on comparable merchandise, every day.
REAL BRANDS, REAL SAVINGS, REALLY
For us, value is a combination of brand, fashion, price, and quality. Unlike more traditional retailers, our retail chains generally don’t engage in promotional pricing activity like sales, coupons, or other gimmicks – just exciting merchandise at amazing prices, every single day!
WE'RE SMART SHOPPERS, JUST LIKE OUR CUSTOMERS
Our buyers are on the hunt throughout the year for the hottest brand name and designer merchandise for the entire family and home — from trendy tops and handbags, to bold ties and footwear, to gourmet cookware and furniture, to hiking gear and active wear.
We buy from all kinds of vendors: big brand names to boutique, designer labels, as well as up-and-coming labels and exciting gems from around the globe. We also have some merchandise manufactured for us to bring our customers exceptional fashion and quality at an amazing price. Our buyers choose many different colors, styles, fabrics, and materials so there are always lots of great choices.
Our buyers are opportunistic and entrepreneurial. When a designer or manufacturer overproduces or other stores overbuy, we swoop in, negotiate the lowest possible price, and pass the savings on.
NEVER THE SAME SELECTION TWICE
Unlike other types of retailers that buy seasonally, we have new high quality, brand name, and designer merchandise arriving in our stores several times a week, with each delivery containing thousands of items. We encourage our customers to stop by often to see our latest finds, at spectacular savings.
And our e-commerce sites – tjmaxx.com, sierra.com, and tkmaxx.com – add new merchandise almost daily. Our rapidly changing assortments create that “treasure hunt” shopping experience that our customers truly enjoy.
We tell our customers, “If you love it, grab it!” We don’t hold replenishment stock in our back rooms and often, the store managers don’t even know what’s coming until they throw open the delivery truck doors. That’s what makes us so exciting to shop.
The amount we buy from each brand varies greatly – sometimes we buy a little and at other times, we may buy a lot. What matters is that we think our customers will love it!
NO ONE WAY WE BUY
We take advantage of a wide variety of opportunities, which can include department store cancellations, a manufacturer making up too much product, or a closeout deal when a vendor wants to clear merchandise at the end of a season, as well as lots of other ways to bring our customers tremendous value.
The majority of products we sell are high quality, fashionable, brand name, and designer merchandise generally sold at prices 20%-60% less than full-price retailers’ regular prices on comparable merchandise. Most of our merchandise is fashionable, current season styles. A small percentage is past season, or timeless classics, which we also offer at amazing savings.
Some of our merchandise is manufactured for us and some is designed by our own fashion experts, particularly when what we are seeing in the marketplace isn’t the right value for our customers, meaning the right combination of brand, fashion, price, and quality. For example, we work with artists in Poland to create beautiful blown glass, we source amazing cashmere and merino wool from Italy, we design soaps to be created in Australia. We are always seeking great quality and value all over the world!
OPERATING OUR STORES FOR AMAZING SAVINGS
Our stores and online websites are as flexible as we are. We have no walls between departments, so we can easily expand and contract merchandise categories to respond to the newest trends, changing customers’ tastes, seasonal merchandise, or opportunistic buys.
We love our bright, modern stores, and our lean, no-frills way of working helps us pass these spectacular savings on to our customers. So, don’t expect fancy extras in our stores – just amazing merchandise at fantastic prices.
All of these factors allow us to offer you a desirable and rapidly changing mix of high quality merchandise, always at amazing values! So whatever our customers’ style – classic, understated, eclectic, outdoorsy, or super-trendy, we know that they will find something fun, individual, and special, every time they visit!